Customer service supervisor

Job Summary

This position is primarily responsible for ensuring everyone in the customer support representative team provide customer service support efficiency to achieve high customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.
· Provide trainings to new hires, delegate tasks to customer support representatives, ensuring high level of customer service satisfaction; · Provide support to the team as needed; · Assist with important customer issues and requests, provide customer service using CRM system; · Monitor each work station to make sure it is running smoothly;
· Ensure the team is working quickly and efficiently to resolve customer issues within DJI time guidelines.

· Serve as the liaison to communicate with other departments;

· Responsible for identify areas for improvement and find solutions to improve customer satisfaction;

· Prioritize and optimize work based on sense of urgency while maintaining the quality in which DJI stands for

· Responsible for ensuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times (safety responsibilities)

· Works well in a team environment.

· Perform other job-related duties as assigned
Supervisory Responsibilities
This job will supervise a team of six members.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and experience
Associate degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

最近编辑时间: 2021-09-30